Clear Information. Confident Decisions.

We believe mental health therapy is an investment in your health and wellbeing. We’re committed to providing quality care while working with a variety of insurance providers to make therapy as convenient and affordable as possible.

Rates & Payment

Session rates and accepted payment methods.

Insurance & Coverage

Information about insurance and our network of commercial partners.

Policies

Appointment, cancellation and out-of-network details.

Forms & Resources

Download the forms and resources you need to get started.

Investment in Your Wellbeing.

Session Rate

Session rates vary depending on factors such as your therapist and insurance plan. Please contact us for an estimate of your cost.

Payment

Cash or check is preferred and is not accepted at our Spokane location. We accept major credit cards and Health Savings Account (HSA) or Flexible Spending Account (FSA) cards bearing the Visa, Mastercard, Discover, or American Express logos. Please contact us to find out whether your insurance plan is accepted by your provider.

We’re Here to Make Coverage Easier to Understand.

Insurance

Please contact us to find out if we accept your insurance, or contact your insurance provider directly to determine whether we are in their network. Each therapist at Refresh Therapy may be networked with different insurance plans. 

It is your responsibility to understand the limitations of your mental health insurance benefits. Not all services are covered, and some plans may require you to meet a deductible before coverage begins. Coverage can also vary depending on your diagnosis and individual insurance plan. If your insurance provider does not pay for services rendered, any unpaid session fees become your responsibility. We encourage you to review your insurance policy carefully so you understand your potential costs. If you have questions about your coverage, please contact us.

The following is a sample list of commercial insurance partners we work with, but far from all-inclusive

Important Coverage Note

At this time, we are not contracted with State or Federal insurance programs such as TRICARE, Apple Health, Medicare, or Medicaid.

Missed Appointments & Cancellations

Clients are responsible for canceling or rescheduling appointments with proper notice.

A minimum of 24 business hours' advance notice is required to cancel or reschedule an appointment and avoid a missed-session fee, which is our full bill rate.

Cancellation calls are accepted between 9 AM and 5 PM, Monday through Friday, excluding New Year's Day, Independence Day, Thanksgiving Day, and Christmas Day.

Monday appointments must be canceled before 5 PM on the previous Friday.

Out-of-Network Care

If you would like to work with one of our therapists but they are considered out-of-network with your insurance plan, please contact us to explore your available options.

Your insurance company can provide the most accurate information regarding your out-of-network benefits and coverage.

Important Coverage Information

At this time, we are not currently contracted with any State or Federal insurance programs, such as TRICARE, Apple Health, Medicare, or Medicaid.

Please contact us if you have questions about your coverage or potential out-of-pocket costs.

Download & Complete
the Appropriate Forms.

Intake Packet (Required)

Download

Credit Card Authorization
(Required, if using insurance)

Download

Insurance Authorization
Form (Required)

Download

Consent and Disclosure
Packet (Required)

Download

Notice of Privacy Practices
(HIPAA)

Download

Client Release of Information
Form

Download

2022 No Surprises Act:

New Billing Disclosures

These resources are provided for informational purposes for clients paying for services out-of-pocket.

Meet our therapists